{"id":21955,"date":"2025-02-24T12:00:40","date_gmt":"2025-02-24T12:00:40","guid":{"rendered":"https:\/\/solaraaxiss.com\/?page_id=21955"},"modified":"2025-07-17T08:51:26","modified_gmt":"2025-07-17T08:51:26","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/solaraaxiss.com\/index.php\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21955\" class=\"elementor elementor-21955\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48133c0 e-flex e-con-boxed e-con e-parent\" data-id=\"48133c0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-598eaf9 elementor-widget elementor-widget-text-editor\" data-id=\"598eaf9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effective Date:<\/strong> 24th February 2025<\/p><p>At Solaraxiss, we aim to process refunds efficiently. This Refund Policy outlines when and how refunds are issued.<\/p><h2><strong>1. Company Information<\/strong><\/h2><p><strong>Company Name:<\/strong> SOLARAXISS LTD<br><strong>Website:<\/strong> <a href=\"https:\/\/www.solaraaxiss.com\">www.solaraaxiss.com<\/a><br><strong>Address:<\/strong> 267 Walton Lane, Liverpool, L4 5RQ, GB<br><strong>Telephone:<\/strong> +44 7441 393785<br><strong>Email:<\/strong> <a href=\"mailto:info@solaraaxiss.com\">info@solaraaxiss.com<\/a><\/p><h2><strong>2. Refund Eligibility<\/strong><\/h2><p>Refunds are issued under the following conditions:<\/p><ul><li>The returned item meets the Return Policy criteria.<\/li><li>The cancellation request was made before the order was processed or shipped.<\/li><li>The item received was damaged, defective, or incorrect (with proof provided).<\/li><\/ul><h2><strong>3. Non-Refundable Items<\/strong><\/h2><p>Refunds will not be issued for:<\/p><ul><li>Items that are not eligible for return (as per our Return Policy).<\/li><li>Items returned without original packaging and tags.<\/li><li>Shipping fees (unless the return is due to a mistake on our part).<\/li><li>Gift cards and promotional items.<\/li><\/ul><h2><strong>4. Refund Process<\/strong><\/h2><p>Once we receive and inspect the returned item:<\/p><ol><li><strong>Approval Notification<\/strong><\/li><\/ol><ul><li>You will receive an email confirming whether your return has been approved or denied.<\/li><\/ul><ol><li><strong>Processing Time<\/strong><\/li><\/ol><ul><li>Approved refunds will be processed within 7-10 business days.<\/li><li>Refunds will be credited to the original payment method.<\/li><\/ul><ol><li><strong>Rejection of Refund<\/strong><\/li><\/ol><ul><li>If your return does not meet our criteria, we will notify you.<\/li><li>You may request to have the item returned to you at your expense.<\/li><\/ul><h2><strong>5. Late or Missing Refunds<\/strong><\/h2><p>If you have not received your refund yet:<\/p><ol><li>Check your bank account or PayPal account.<\/li><li>Contact your credit card company (processing time varies).<\/li><li>Contact your bank (some refunds take time to reflect).<\/li><li>If you still have not received your refund, email us at <a href=\"mailto:info@solaraaxiss.com\">info@solaraaxiss.com<\/a>.<\/li><\/ol><h2><strong>6. Refunds for Canceled Orders<\/strong><\/h2><ul><li>You will receive a full refund if your order is canceled before processing.<\/li><li>If your order has already been shipped, it cannot be canceled, and you must follow the Return Policy.<\/li><\/ul><h2><strong>7. Contact Us<\/strong><\/h2><p><strong>Email:<\/strong> <a href=\"mailto:info@solaraaxiss.com\">info@solaraaxiss.com<\/a><br><strong>Phone:<\/strong> +44 7441 393785<br><strong>Address:<\/strong> 267 Walton Lane, Liverpool, L4 5RQ, GB<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 24th February 2025 At Solaraxiss, we aim to process refunds efficiently. This Refund Policy outlines when and how refunds are issued. 1. Company Information Company Name: SOLARAXISS LTDWebsite: www.solaraaxiss.comAddress: 267 Walton Lane, Liverpool, L4 5RQ, GBTelephone: +44 7441 393785Email: info@solaraaxiss.com 2. Refund Eligibility Refunds are issued under the following conditions: The returned item meets the Return Policy criteria. The cancellation request was made before the order was processed or shipped. The item received was damaged, defective, or incorrect (with proof provided). 3. Non-Refundable Items Refunds will not be issued for: Items that are not eligible for return (as per our Return Policy). Items returned without original packaging and tags. Shipping fees (unless the return is due to a mistake on our part). Gift cards and promotional items. 4. Refund Process Once we receive and inspect the returned item: Approval Notification You will receive an email confirming whether your return has been approved or denied. Processing Time Approved refunds will be processed within 7-10 business days. Refunds will be credited to the original payment method. Rejection of Refund If your return does not meet our criteria, we will notify you. You may request to have the item returned to you at your expense. 5. Late or Missing Refunds If you have not received your refund yet: Check your bank account or PayPal account. Contact your credit card company (processing time varies). Contact your bank (some refunds take time to reflect). If you still have not received your refund, email us at info@solaraaxiss.com. 6. Refunds for Canceled Orders You will receive a full refund if your order is canceled before processing. If your order has already been shipped, it cannot be canceled, and you must follow the Return Policy. 7. Contact Us Email: info@solaraaxiss.comPhone: +44 7441 393785Address: 267 Walton Lane, Liverpool, L4 5RQ, GB<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21955","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/solaraaxiss.com\/index.php\/wp-json\/wp\/v2\/pages\/21955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solaraaxiss.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/solaraaxiss.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/solaraaxiss.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/solaraaxiss.com\/index.php\/wp-json\/wp\/v2\/comments?post=21955"}],"version-history":[{"count":16,"href":"https:\/\/solaraaxiss.com\/index.php\/wp-json\/wp\/v2\/pages\/21955\/revisions"}],"predecessor-version":[{"id":22941,"href":"https:\/\/solaraaxiss.com\/index.php\/wp-json\/wp\/v2\/pages\/21955\/revisions\/22941"}],"wp:attachment":[{"href":"https:\/\/solaraaxiss.com\/index.php\/wp-json\/wp\/v2\/media?parent=21955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}