Cancellation Policy

Effective Date: 24th February 2025

At Solaraxiss, we strive to provide a seamless shopping experience. However, we understand that sometimes orders need to be canceled. This Cancellation Policy outlines the terms under which you can cancel an order and receive a refund.

1. Company Information

Company Name: SOLARAXISS LTD
Website: www.solaraaxiss.com
Address: 267 Walton Lane, Liverpool, L4 5RQ, GB
Telephone: +44 7441 393785
Email: [email protected]

2. Order Cancellation Policy

We allow order cancellations under the following conditions:

Cancellation before order processing:

• Orders can be canceled within 12 hours of placing the order.
• If your order has not been processed or shipped, we will cancel it and issue a full refund.

Cancellation after order processing:

• Once an order has been processed and packed, it cannot be canceled.
• If the order has already been shipped, follow our Return Policy after receiving it.

Pre-Order or Custom-Made Items:

• Pre-orders and custom-made products can only be canceled within 24 hours of placing the order.
• Once processing begins, cancellations will not be accepted.

3. How to Request a Cancellation

To request an order cancellation, follow these steps:

• Email us at [email protected] with your order number and reason for cancellation.
• Our team will review your request and confirm whether your order is eligible for cancellation.
• If eligible, the refund will be processed via the original payment method within 7-10 business days.

4. Refunds for Canceled Orders

• If your cancellation request is approved, refunds will be issued within 7-10 business days.
• Refunds will be processed using the original payment method (credit/debit card, PayPal, etc.).
• If you have not received your refund after 10 business days, please check with your bank or payment provider before contacting us.

5. Cancellations by Solaraxiss

We reserve the right to cancel an order under the following circumstances:
The item is out of stock.
The payment was not received or verified.
The shipping address provided is incomplete or incorrect.
The order appears fraudulent or suspicious.
There is an unexpected pricing or technical error on the website.

If we cancel your order, you will be notified, and a full refund will be issued.

6. Changes to Orders

• We cannot modify an order once it has been placed.
• If you need to change the size, color, or shipping address, cancel the order (if eligible) and place a new one.

7. Contact Us

For any cancellation-related inquiries, reach out to us:

Email: [email protected]
Phone: +44 7441 393785
Address: 267 Walton Lane, Liverpool, L4 5RQ, GB