Refund Policy
Effective Date: 24th February 2025
At Solaraxiss, we aim to process refunds efficiently. This Refund Policy outlines when and how refunds are issued.
1. Company Information
Company Name: SOLARAXISS LTD
Website: www.solaraaxiss.com
Address: 267 Walton Lane, Liverpool, L4 5RQ, GB
Telephone: +44 7441 393785
Email: [email protected]
2. Refund Eligibility
Refunds are issued under the following conditions:
- The returned item meets the Return Policy criteria.
- The cancellation request was made before the order was processed or shipped.
- The item received was damaged, defective, or incorrect (with proof provided).
3. Non-Refundable Items
Refunds will not be issued for:
- Items that are not eligible for return (as per our Return Policy).
- Items returned without original packaging and tags.
- Shipping fees (unless the return is due to a mistake on our part).
- Gift cards and promotional items.
4. Refund Process
Once we receive and inspect the returned item:
- Approval Notification
- You will receive an email confirming whether your return has been approved or denied.
- Processing Time
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method.
- Rejection of Refund
- If your return does not meet our criteria, we will notify you.
- You may request to have the item returned to you at your expense.
5. Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account or PayPal account.
- Contact your credit card company (processing time varies).
- Contact your bank (some refunds take time to reflect).
- If you still have not received your refund, email us at [email protected].
6. Refunds for Canceled Orders
- You will receive a full refund if your order is canceled before processing.
- If your order has already been shipped, it cannot be canceled, and you must follow the Return Policy.
7. Contact Us
Email: [email protected]
Phone: +44 7441 393785
Address: 267 Walton Lane, Liverpool, L4 5RQ, GB
