Return Policy
Effective Date: 24th February 2025
At Solaraxiss, we are committed to ensuring customer satisfaction. If unsatisfied with your purchase, you may return eligible items under the below conditions.
1. Company Information
Company Name: SOLARAXISS LTD
Website: www.solaraaxiss.com
Address: 267 Walton Lane, Liverpool, L4 5RQ, GB
Telephone: +44 7441 393785
Email: [email protected]
2. Eligibility for Returns
We accept returns under the following conditions:
- The return request is made within 14 days of receiving the order.
- The item is unused, unworn, and unwashed.
- The item is in its original packaging with tags attached.
- The item is not a final sale, intimate wear, or customized order.
We reserve the right to reject the return request if an item does not meet these conditions.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Customized or made-to-order items
- Items marked as final sale or clearance
- Gift cards and promotional items
4. Return Process
To initiate a return, follow these steps:
- Submit a Return Request
- Email us at [email protected] with your order number and reason for return.
- We will review your request and provide return instructions.
- Prepare the Package
- Place the item(s) securely in the original packaging.
- Include the original receipt or proof of purchase.
- Ship the Return
- Send the package to the return address provided in our response.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, defective product).
- Inspection & Approval
- Once we receive the return, we will inspect the item.
- If approved, the refund will be processed as per our Refund Policy.
5. Exchanges
If you wish to exchange an item for a different size or color:
- Follow the return process and place a new order for the desired item.
- We do not offer direct exchanges to ensure fast processing.
6. Return Address
267 Walton Lane, Liverpool, L4 5RQ, GB
7. Contact Us
Email: [email protected]
Phone: +44 7441 393785
Address: 267 Walton Lane, Liverpool, L4 5RQ, GB
